Have you heard of Mobile Workforce Management? The term is becoming more popular and refers to workers who can perform tasks and solve problems from anywhere, with a mobile phone or tablet in hand.
These connected nomads can cover diverse areas such as technicians, repair personnel, and service providers who need to travel to customers for installation, repair, or maintenance, real estate agents, insurance agents. It has a dual advantage for both companies and workers, as it allows for flexibility, work-life balance, and mobility for both employees and companies.
According to a report by the International Association of Human Capital Managers, managing mobile workforce optimizes resource allocation. “It allows organizations to allocate human resources more efficiently, reducing task completion times and positively impacting service quality,” it ensures.
Additionally, this workforce improves business continuity by reducing the impact of interruptions such as natural disasters or unforeseen events. Employees can continue their work even if they cannot access a physical office.
It also facilitates contact with clients, as mobile employees can quickly respond to inquiries and provide solutions.
How to implement it?
Often, changes or new technologies generate resistance. The benefit of this solution must be clearly communicated, and specific times must be set when the worker needs to be attentive to the device.
Many tend to believe that they will work 24 hours a day, seven days a week because of implementing Mobile Workforce Management, so clearly communicating the limits and the mode of work is essential.
You must implement robust security measures on devices to avoid confusion: ideally, provide one from your company, which only has your company’s accounts and does not mix with other chats or personal applications. This is very important for safeguarding your company’s confidential data.
You need to ensure that all your team’s devices are compatible and have the necessary capacity to store plans, data, claims, and forms. In general, all new Android or IOS phones come with programs and storage capacity.